Reaching Out
Connecting Care
Innovating Together

2018-2021 Strategic Plan

We are pleased to introduce you to St. Joseph’s 2018-2021 corporate strategic plan – a bold and clear plan that outlines where we’re going, how we’ll get there and what it means to you. The five strategic priorities and three key principles will keep us focused on our future direction, as well as our day-to-day work.

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Strategic Priorities 2018-2021

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Reaching
Out
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Connecting
Care
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Innovating
together
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Leveraging
technology
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Empowering
People
REACHING OUT TO THE PEOPLE WHO NEED US MOST

Strategic Goal: We will be active partners in building regional coalitions for health equity, in a compassionate, collaborative and kind way, to reach out and close gaps in care. Collaboratively, we will work to ensure that excellent care, as affirmed by our community, is accessible to everyone.

CONNECTING CARE TO SUPPORT BODY, MIND AND SPIRIT

Strategic Goal: We will welcome every patient, resident and family caregiver as a person with a unique set of strengths, support networks, spirituality, physical and psychological conditions, and personal goals. We will create linkages across our programs and partner across the region to connect care and services to meet whole person needs.

INNOVATING AND BUILDING NEW KNOWLEDGE TOGETHER

Strategic Goal: We will mobilize everyone at St. Joseph’s as part of a collaborative force for continual innovation, research and learning, driven by patient-centred needs. There will be an embedded expectation that improving what we know about our work and its effectiveness is part of everyone’s job in a thriving environment for innovation.

LEVERAGING TECHNOLOGY
TO TRANSFORM CARE AND KNOWLEDGE

Strategic Goal: Fully utilize the digital health technologies of clinical documentation and the patient portal to support better care and services for patients, residents and family caregivers and strengthen the pathways for adoption of innovative and integrated technologies to support caring for the whole person.

EMPOWERING PEOPLE

Strategic Goal: We will enhance our thriving, inclusive environment where wellness is fostered and the potential of everyone is fully mobilized. We will build a shared understanding that everyone’s voice matters and that staff, physicians, volunteers and learners have a significant role in improving the experience and care outcomes of those we serve.

Through monumental change, we have maintained a steadfast focus on those we serve. This is core to our success. It is who we are. Your complete confidence matters here.

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Bed

1,042

Inpatient Beds (5 sites)

Person with broken arm

41,592

Urgent Care Centre Visits

Surgeon

21,624

Day and Short-Stay Surgeries

St. Joseph’s Health Care London 2018-2021 Strategy

Over the next three years, St. Joseph’s will continue on its current path of earning complete confidence, of relentlessly pursuing safety and excellence, and of supporting everyone in their quest to live fully. On this foundation, we will mobilize everyone in our community to become a regional and national leader in distributed, integrated care that leaves everyone who encounters our organization healthier and with a better quality of life.

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Three Key Principles

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Uncompromising Quality
and Safety

Family

Partnerships with Patients, Residents and Family Caregivers

4 hands holding each other

Advocacy and Collaborations for Innovation and System Change

Our mission

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Our vision

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Our values

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