Year One Accomplishment Highlights (2018/2019)
Reaching Out, Connecting Care, Innovating Together, Leveraging Technology and Empowering People are the priorities of St. Joseph’s Corporate Strategic Plan, outlining where we’re going, how we’ll get there and what it means to our patients, families, staff and community. Woven throughout the plan is our steadfast focus on uncompromising quality and safety, partnerships with patients, residents and family caregivers, as well as advocacy and collaboration. This past fiscal year (2018/2019) saw us complete the first year of our new, three year road-map and we are pleased to share some of the progress that has been achieved across our organization.
A few highlights from year one of our 2018-2021 Strategic Plan accomplishments include:
As the lead organization in the South West Frail Senior Strategy, St. Joseph’s has collaboratively developed a regional strategy for the care of frail seniors. The purpose is to improve outcomes and health care system experiences for older adults with frailty and their caregivers. More than 500 older adults, caregivers and health care providers from across the South West LHIN provided feedback into a three-year vision. A work plan for 2019-2020 has now been finalized.
We have made exciting progress in strengthening family caregiver partnerships through our Improving CARE Together project. A care resource binder was co-created for, and with, family caregivers and patients that engages them as partners in care. It helps them track names of their health care providers, and personalizes information such as nutrition, exercise, and discharge planning. More than 200 patients/family caregivers have received the care binder at Parkwood Institute. Our efforts are showing tangible results. Within Specialized Geriatric Services, family caregiver ratings have increased by five per cent with regards to feeling meaningfully involved in care planning.
We have also launched an organization-wide Family Presence Policy, which recognizes the essential role of family caregivers in patient and resident care. With this policy, current visiting hours have been removed and family caregivers are welcome at any time, with consideration to the safety and well-being of all.
Our Lawson Health Research Institute cyclotron and radiochemistry scientists successfully produced a novel biomarker to non-invasively diagnose prostate cancer using PET/MRI. They have become the first in Canada to use a prostate-specific membrane antigen probe to capture highly specific PET/MRI and PET/CT images from a prostate cancer patient.
For our mental health care patients, St. Joseph’s is leading the way in Canada in implementing the Zero Suicide initiative, now in place across our mental health programs at Parkwood Institute and Southwest Centre for Forensic Mental Health Care, as well as our Operational Stress Injury Clinic. Our goal is bold – to reduce suicides and attempted suicides by wrapping care around the individual so that fewer people fall through gaps in their care journey.
TO TRANSFORM CARE AND KNOWLEDGE
Care teams and hospitals will be able to capture and share key elements of a patient’s history, tests, exams, investigations as well as notes used to develop diagnoses and treatment plans. OneChart will move forward later this year.
Through a patient portal called MyChart, about 30 patients of St. Joseph’s Breast Care Program can now access their health records as part of early-adopter group testing on this safe and secure website.
New tools are now supporting everyone’s ability to ‘speak up’ and address any behaviours inconsistent with St. Joseph’s values. The tools also promote civility and include a new intranet site to support Psychological Health and Safety resources for staff and physicians.
Of our employees, 84 per cent of staff members and 86 per cent of physicians say they are proud to tell others they are part of the organization. As well, 87 per cent of staff and 88 per cent of physicians positively rated St. Joseph’s as a good place to work. These outstanding results speak to positive and supportive relationships with colleagues and an enriching work environment.
This small glimpse of achievements from 2018-2019 speaks to innovation and excellence, to earning complete confidence in the care we provide and to making a difference in the quest to live fully.