Year Three Accomplishment Highlights (2020/2021)

Reaching Out, Connecting Care, Innovating Together, Leveraging Technology and Empowering People are the priorities of St. Joseph’s Corporate Strategic Plan, outlining where we’re going, how we’ll get there and what it means to our patients, families, staff and community. Woven throughout the plan is our steadfast focus on uncompromising quality and safety, partnerships with patients, residents and family caregivers, as well as advocacy and collaboration. We are pleased to share below the progress achieved across St. Joseph's during the third year (2020/2021) of our Corporate Strategic Plan.

A few highlights from year three of our Strategic Plan accomplishments include:

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Reaching
Out
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Connecting
Care
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Innovating
together
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Leveraging
technology
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Empowering
People
REACHING OUT TO THE PEOPLE WHO NEED US MOST

Together, with our Indigenous partners, St. Joseph’s advocated for and secured permanent operating funding for the Biigajiiskaan: Indigenous Pathways to Mental Wellness program- which includes the outreach team and the Okwari:Kowa Healing Space at St. Joseph’s Parkwood Institute. Permanent funding means Biigajiiskaan can continue to support Indigenous patients and community members, in conjunction with Atlohsa Family Healing Services.

 

During the COVID-19 pandemic, sub-regional working groups were leveraged to share critical information to support older adults in the community. St. Joseph’s Frail Senior team worked with a community-focused pandemic planning table to create an online Caregiver Resource. In addition, guidelines were developed to support a standardized approach that supports best practice in virtual care for older adults.

CONNECTING CARE TO SUPPORT BODY, MIND AND SPIRIT

St. Joseph’s Zero Suicide team created and piloted a community toolkit for interested external partners. The toolkit offers a start-to-finish model for implementing the Zero Suicide initiative in various environments and is now available for any community or hospital partner who wishes to launch Zero Suicide within their organization. The Zero Suicide team was also invited to join the Suicide Prevention Resource Center (SPRC), a consortium of leaders in suicide prevention that form an International Community of Practice. The community toolkit has also been adopted and promoted by the SPRC.

 

Purposefully partnering with those we serve has been a strategic priority for St. Joseph’s since 2015. In the fall of 2020, a Care Partnership office was established and a strategy for recruiting care partners across the organization was launched, which included the re-engagement of existing care partners and the development of standard processes for training and onboarding of new care partners. Care Partners were recruited for key initiatives across St. Joseph’s including virtual care planning, leadership recruitment and the advancement of the Western Ontario Health Team.

 

During the pandemic, Parkwood Institute Main Building opened up a temporary Alternative Level of Care/surge unit for up to 40 patients during the pandemic to create more bedded capacity in the system.

INNOVATING AND BUILDING NEW KNOWLEDGE TOGETHER

A leadership team was established for St. Joseph’s Mobility and Activity Centre, and in collaboration with Western University, the Endowed Chair in Mobility and Activity was successfully recruited. Both a steering committee and advisory committee were also formed, and engagement of key stakeholders in the development of the centre’s long term objectives and strategies began. In addition, equipment needs and plans for renovations of the physical space at Parkwood Institute also commenced.

LEVERAGING TECHNOLOGY
TO TRANSFORM CARE AND KNOWLEDGE

In response to the COVID-19 pandemic, a plan was developed to allow for a percentage of ambulatory/outpatient visits to be delivered virtually across St. Joseph’s, while maintaining excellence in care. The plan was co-designed with patients, families and care providers. St. Joseph’s also began developing a community of practice around virtual care by working together with LHSC to build an integrated virtual care team and a strategy for robust patient activation through a patient portal.

EMPOWERING PEOPLE

Another of the priorities in responding to the pandemic, was to enable staff across St. Joseph’s who did not need to be on-site, to carry on their work remotely on a temporary basis. A steering committee led the creation of St. Joseph’s remote work philosophy and principles, using evidence-based research. As a result, an employee Remote Work Standard Operating Procedure was approved and implemented across the organization.

 

A focus was also placed on creating a sustainable program for developing physician leadership and advancing physician wellness initiatives in collaboration with Western University and LHSC.

This small glimpse of achievements from 2020-2021 speaks to innovation and excellence, to earning complete confidence in the care we provide and to making a difference in the quest to live fully.

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