Strategic Priorities

Leveraging Technology

Select one of the Strategic Priorities below to learn more.


Strategic Goal: Fully utilize the digital health technologies of clinical documentation and the patient portal to support better care and services for patients, residents and family caregivers and strengthen the pathways for adoption of innovative and integrated technologies to support caring for the whole person.

What We Heard from Stakeholders

With new advances in technology, especially in the field of health care, participants in the strategic planning engagement sessions felt strongly about St. Joseph’s focusing on technology as a strategic priority. We heard about the need for St. Joseph’s to fully leverage the foundational technologies now underway (e.g., clinical documentation) to enable better care and advanced analytics for the future.

We heard from participants that we could strengthen the connected system by working with regional partners on patient engagement through the patient portal and using local and provincial technology assets for virtual care, regional capacity building, partnering and education. In order to accomplish this, participants suggested that we grow the capabilities of staff and physicians and structures for measurement-based care, and strengthen pathways for evaluation and adoption of innovative care technologies (e.g., virtual care, e-referrals, imaging and surgical technologies etc.). To support the currency, education and adoption of these foundational and innovative technologies, participants advised that we develop a sustainability strategy.

What we will
accomplish By 2021
  • We will transform our care processes for patients, residents and family caregivers through the implementation of the electronic health record to improve the quality and safety of our health services.
  • We will have implemented a patient portal pilot in the Breast Care Centre and developed a plan for further patient and resident access to their health information electronically.
  • Through the innovation strategy, we will strengthen pathways for evaluation and adoption of innovative care technologies.

Information at their Fingertips

‘Knowledge is power' is a popular proverb that pertains to all aspects of life. For those living with an illness or disability, knowledge can make all the difference in successful self-care.

At St. Joseph's, breast care patients are being empowered to manage their health by putting vital personal health information into their hands. They are participating as early adopters of a patient portal called MyChart, a secure online service that gives patients, and their substitute decision makers, access to their medical records from various participating hospitals and home and community care services. The vision is to provide patients and their family caregivers a single digital channel to access their health information so they can be better informed and engaged in their own care.

Launched in June 2019, more than 2100 individuals have enrolled in MyChart through the Breast Care Program, and positive reviews of this convenient tool are growing. One patient with cancer says “it is nice to read my radiology reports myself" and “reassuring" to see that the treatment plan is working. Another patient appreciates “having my information at my fingertips."

Work is underway to expand MyChart to other programs.

Surgical oncologist Dr. Muriel Brackstone, Medical Director of St. Joseph’s Breast Care Program
Patients of St. Joseph's Breast Care Program are early adopters of a secure online portal called MyChart, allowing access to their own medical records.

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